Nanje Helga
Remote Support & Digital Services
A Remote Support Professional with a background in Customer Service, Administration, Research, Public Health and Microbiology. Based in Cameroon, working remotely.
I've learned that good support is not just about completing tasks. It is about noticing what needs to be done, communicating clearly, keeping things organized, and making sure people do not have to keep chasing you for results.
That is the kind of support I bring to my work. I work remotely, communicate clearly and take the responsibility given to me seriously.
Work With Me
A short introduction to who I am and the kind of work I do.
Customer service, administration, research, community health and digital communication.
Over the years, I have worked across customer service, administration, social media, research, community health and digital communication. I have supported customers through email, chat and phone, handled records and confidential documents, managed schedules and follow ups, worked with CRM systems, assisted with social media, prepared documents and carried out research.
I have also worked in environments where accuracy and confidentiality matter. From handling patient account enquiries and insurance information to organizing academic records and examination documents, I have learned how important it is to pay attention to the small details.
My work has also taken me beyond business support. With an MSc in Microbiology and experience in public health and community development, I have contributed to health education, STI awareness, waste management campaigns and gender based violence awareness. Through my work with UNDP, for example, I have created educational content designed to make important information easier for people to understand and engage with.
What connects all these experiences is simple: I know how to take information, tasks and responsibilities and turn them into organized, useful work.
Whether you need someone to support your customers, keep your administrative work moving, manage online communication, research a topic, prepare documents or help turn an idea into clear content, I bring both practical experience and a willingness to learn what your work requires.
Handle customer enquiries through outbound calls, gather and verify client information, and update customer data in the company's customized CRM system.
Supported day to day operations, handled customer enquiries and follow ups, maintained records, assisted with product promotion and coordinated customer orders and deliveries.
Supported office activities, client communication, meetings, research, emails and messages, while also managing social media and promotional activities.
Handled patient account, appointment and insurance enquiries, followed up on claims and payments, and updated customer information using the CRM system.
Guided students through academic processes, managed student records and documents, supported transcript requests and handled confidential information.
Supported examination administration by handling examination scripts, coding and verification, counting scripts and maintaining accurate examination records.
Support gender based violence awareness through educational content, digital communication and community focused activities.
Contributed to project ideas, seminars, presentations and workshops focused on supporting vulnerable communities.
Supported community sensitization on waste mismanagement, plastic pollution and sexually transmitted infections, including prevention and transmission.
Supported student health sensitization, rapid testing activities for sexually transmitted infections, counselling and referral of students who required further care.
Detection of Vancomycin Resistant Staphylococcus aureus. Research skills: DNA extraction, PCR, microbiological techniques, molecular biology, laboratory analysis and scientific research.
Isolation and Detection of Entamoeba histolytica in Fruits. Research skills: sample preparation, microbiological techniques, organism isolation, identification and laboratory analysis.
Supported patient registration, sample collection, aseptic procedures and laboratory work, including microbiological testing and microscopy.
You will know what is happening and what has been completed.
Small mistakes create bigger problems, especially with customers, records and important documents.
My goal is to take work off your plate, not create more work for you.
Customer service, administration, research, microbiology and public health let me approach work practically and analytically.
If there is work sitting on your to-do list that you need a reliable person to handle, I would be happy to hear about it.
Get in Touch